🏏 Book the Wicket — Refund & Cancellation Policy

Last updated: July 2026

This policy explains cancellations and refunds for ground bookings made through Book the Wicket (https://bookthewicket.in).

1. How Payment Works

When a captain books a ground slot, the ground fee is paid directly to the ground owner's UPI ID — Book the Wicket does not collect, hold, or process this payment. The owner verifies the payment and confirms the booking.

2. Cancellation by the Captain

• More than 24 hours before the slot: the captain should contact the ground owner directly to request a refund; owners are expected to refund in good faith when notice is given well in advance.
• Within 24 hours of the slot: the fee is generally non-refundable, as the slot was reserved and made unavailable to others.

3. Cancellation by the Ground Owner

If a ground owner cancels a confirmed booking (e.g., due to weather, maintenance, or unavailability), the captain is entitled to a full refund, paid directly by the owner via UPI.

4. How Refunds Are Processed

• Since payment is made directly to the ground owner, refunds are also issued directly by the ground owner to the captain's original UPI ID.
• Refunds typically reflect within 5–7 business days, depending on your bank, once the owner initiates it.
• If an owner does not honour a refund they've agreed to, contact us and we will step in to mediate.

5. How to Request a Refund

To request a cancellation or refund, contact us through our Contact Us page with your booking details (ground, date, slot, and phone number used).

6. Returns

Book the Wicket is a booking service for cricket ground slots — no physical goods are sold or shipped, so there are no product returns. All cancellations and refunds for booked slots are handled as described in the sections above.

7. Disputes

For any payment dispute, please reach out to us first; we aim to resolve issues fairly and promptly.

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